Delivery & Returns

CHRISTMAS POSTING DATES 
Due to Royal Mail strike action last posting dates have been revised - Royal Mail have advised the following so we recommend you order by these dates.  We recommend selecting courier delivery for guaranteed arrival in time for Christmas as Royal Mail industrial action continues to cause disruption beyond our control.
We cannot provide refunds or replacements for any orders not received in time for Christmas.
please note - cut off date for personalised orders for Christmas - 13th December
  • Standard UK delivery (RM Tracked 48) - Friday 16 December
  • First class UK delivery (RM Tracked 24) - Monday 19 December
  • DPD courier - Thursday 22 December
    Our checkout pages will calculate the exact postage and packing costs for you before you commit to buy, but a guideline is set out below:
    • Standard UK delivery: FREE on all UK orders of £50 and above, and will be sent Royal Mail 48 hour tracked service.
    • Royal Mail 48 hour tracked: £4.99 p&p
    • Royal Mail 24 hour tracked: £6.99 p&p*
    • Next day UK DPD Courier delivery: £10.95 (orders must be placed before midday please - please read paragraph below re Highlands & Islands and Northern Ireland & details about weekends)*

    For next day Express Delivery, orders must be placed before midday and will be delivered on the next working day.  If ordered before midday on Friday delivery will be on Monday. For next day delivery on orders placed during the weekend or after midday on Friday, items will be delivered on the following Tuesday.  Please note that a signature will be required upon receipt, so it is important you supply a delivery address where someone can sign for your parcel within office hours.

    Please note that ALL orders with personalisation will take 2 days longer.

    Personalised items are not accepted for returns.

    *Delivery to the Scottish Highlands and Islands and Northern Ireland may take slightly longer, and Express Delivery cannot be guaranteed next day.

    Overseas delivery options

    PLEASE NOTE WE DO NOT CURRENTLY SHIP TO EUROPE

    We ship to all other areas

    • A variable delivery charge will apply, according to the country of destination and total weight of your delivery. 
    • When you proceed to the order/payment pages on our site our system will calculate the price for you based on your specific order, before you are asked to checkout.
    • We offer rates via Royal Mail International, Royal Mail International Signed For, DPD and DHL depending on your location.

    Please allow up to 30 days for international delivery when selecting Royal Mail International services.

    Choice of delivery address

    You can choose to receive your delivery at home, or at work, or you can send it as a gift to the lucky recipient’s address!  

    Gift message and Gift Wrap

    You can add gift wrap and a personal gift message to be sent with your order when you reach the checkout pages. Your gift message will be handwritten for you on a gift tag attached with ribbon.

    Returns & Exchanges

    Our quality control checks are second to none, so we are very sorry if your product is not perfect or not what you wanted. 

    If you wish to return your product for any reason, please ensure the product and packaging is returned in resellable condition (unless it is faulty). 

    Personalised items cannot be returned.

    Please return your item to Cuddledry Returns, c/o Fidelity Supply Chain Solutions, Orion Close, Mustang Park, Daventry, NN11 8NW, United Kingdom

    with a brief note as to the reason, and your contact details.  Please tell us if the product is faulty or not, and whether you seek a refund, or replacement.  Thank you so much.

    m